Systems of Care

Systems of Care Services Offered

Generations Family Health Center, Inc.'s Systems of Care Department helps connect our patients to the resources they need to live a healthier life by providing:


Our bilingual staff offer these services at each of our four health center sites and in the community through outreach.
Currently, we have programs for the following:

Health Insurance Eligibility Screening and Application Services for the Uninsured and Underinsured:

Our Systems of Care Department assists patients and community members with getting insurance coverage. Community Health Workers at Generations are available to meet with both patients and community members who do not have health coverage or have limited health coverage benefits. These eligibility specialists will assist with applying for the state funded HUSKY Health program. (HUSKY Health is the State of Connecticut's public health coverage program for eligible children, parents, relative caregivers, senior citizens, individuals with disabilities, adults without children, and pregnant women.)

Children up to age 19 may qualify regardless of family income level. The Care Coordinators will work with each individual and family to determine which program is a good fit and help to complete the application. They can also grant immediate HUSKY insurance coverage for eligible children, pregnant women and for the HUSKY Limited Family Planning benefits, on behalf of the Department of Social Services.

In addition, Care Coordinators are knowledgeable about other health programs and funds for those without health coverage who may not be eligible for HUSKY Health and will link them to resources for medication assistance, preventive health screening programs or other health services they may need.

Uninsured and underinsured pregnant women and children are assisted with applications for the state funded medical insurance program, HUSKY Health. Through Healthy Start services it is possible for pregnant women and children to receive immediate Presumptive Eligibility HUSKY Health benefits the day they apply.

Children & Youth with Special Health Care Needs Program:

The Eastern CT Medical Home Initiative for Children & Youth with Special Health Care Needs at Generations provides care coordination services to children and youth up to age 21 with special health care needs and their families/caregivers. Children & Youth with Special Health Care Needs have additional health and related service needs beyond that required for children in general and through this program families/caregivers can receive information and supports.

Our Generations' Care Coordinators work with children's healthcare providers throughout Windham County to link children and families to medical, educational, family support, health insurance, advocates, and other community-based services. They also can meet with families in the office, during a home visit or at a community site. Help applying for respite and extended service funds is also available. Bilingual services are available. This program is funded by the State of Connecticut Department of Public Health.

Services for People Living in Transition:

The Healthcare to the Homeless Program at Generations, provides funding for primary healthcare and linkages to a health care home through ongoing case management and outreach provided at our health center sites and at locations in the community for people whose primary barrier to care is lack of permanent housing. Our Care Coordinators and Community Health Workers establish scheduled hours at local shelters, soup kitchens, housing projects and agencies to provide immediate access to health services for people sleeping on the street, in shelters, residing in substandard housing or transitional programs, or doubled up with others temporarily. This Program is funded by the Federal Bureau of Primary Care.

Farm Workers Program:

Generations has partnered with The Massachusetts League of Community Health Centers to operate The Connecticut River Valley Farm Worker Health Program. Through this program Generations provides primary care health services to qualified migrant and seasonal farm workers working in the Connecticut River Valley. We conduct outreach at the local farms and provide access to the following services to improve the quality of life of the farm worker and his/her family:

Outreach Services:

Generations Family Health Center not only provides healthcare and systems of care on site but also provide these services out in the community to promote healthier lifestyles. 


Generations employs bilingual, culturally competent staff. Staff work closely with clinicians at Generations and alongside community partners to make sure that individuals and families seeking healthcare have an advocate to assist with navigating the system and obtaining the care they want or need.