Support Services Department
Generations Family Health Center helps patients and community members connect with the resources they need to support their health and well-being. Our bilingual staff provide assistance at our four health center sites and through community outreach.
Free Help When You Need It!
Forms, phone calls, and deadlines can feel overwhelming. You do not have to handle them alone. Our Support Services team can help you understand your options, complete applications, and connect with programs and resources, all at no cost to you.
- Health insurance: Apply for or renew coverage through Access Health CT, HUSKY, HUSKY C, the Medicare Savings Program, or other available options, including private insurance. We can help you gather and submit required documents.
- Food and cash assistance: Apply for or renew SNAP food benefits, SAGA or TFA cash assistance, and other Department of Social Services programs.
- Social Security and disability: Schedule an appointment with Social Security for SSI, SSDI, or retirement benefits. We can also help with short-term disability forms.
- Housing and other applications: Work through forms together, including Section 8 housing applications, help with medical bills, and applications for other programs.
- Rides to appointments: Explore transportation resources for medical appointments and get help arranging a bus pass when available.
- Phone service: Apply for Lifeline, a program that offers eligible households free or low-cost phone service.
- Medicare questions: Get help understanding Medicare and learning about options for additional coverage.
- Help with paperwork: Learn what documents may be required, such as identification or pay stubs, and get help gathering and submitting them.
- Other help in your community: Tell us what you need. We can help identify and connect you with local programs, services, and supports.
Our Community Health Workers can provide one-on-one support to help you navigate health coverage, benefits, applications, and community resources. Ask our team to schedule an appointment.
Meet with a Community Health Worker
Ready to get started? Call the Support Services Department at (860) 456-6263 or email supportservices@genhealth.org
Where Services Are Offered
Our bilingual staff offer these services at each of our four health center sites and in the community.
Populations Served
Currently, we have programs for the following populations:
- Uninsured and underinsured
- Any patient needing extra help to access care and/or resources
- People living in transitional situations or at risk for inadequate housing, or who are now or may become unhoused. Including: street, shelters, transitional or supportive housing programs and rental assistance vouchers
- Agricultural workers and their families
NOTE: We offer a sliding fee scale. Click here to learn more:
Support Service Programs:
Health Insurance Eligibility Screening and Application Services for the Uninsured and Underinsured:
HUSKY
Generations Community Health Workers will assist you with applying for the state-funded HUSKY Health program. (HUSKY Health is the State of Connecticut’s public health coverage program for eligible children, parents, relative caregivers, senior citizens, individuals with disabilities, adults without children, and pregnant women.) Children up to age 19 may qualify regardless of family income level. The Community Health Workers will work with each individual and family to determine which program is a good fit and help to complete the application. When your application is complete, you will know if you qualified for Husky or received a tax credit to help pay for your private insurance premium.
In addition, Community Health Workers are knowledgeable about other health programs and funds for those without health coverage who may not be eligible for HUSKY Health, and can link you to resources for medication assistance, preventive health screening programs or other health services you may need.
Private Insurance-Access Health CT
If you have had a qualifying life event such as birth of a child, marriage, divorce, loss of or change in employment, loss of insurance (not including loss due to nonpayment) etc. and you do not qualify for HUSKY/ Medicaid, Generations has Community Health Workers that can help you find a private insurance plan through Access Health CT.
What is Access Health CT?
Access Health CT is Connecticut’s official health insurance marketplace. It offers individuals, families, and small employers a range of qualified health care coverage options for health insurance. You can get the coverage you need online or over the phone.
Generations has Application Counselors, certified through Access Health CT, available year-round to assist with your insurance needs.
To Learn More About Insurance and Benefits Assistance at Generations click here: Insurance – Generations Family Health Center
Services for People Living in Transition:
The Generations Health care to the Homeless Program provides primary health care and linkages to a health care home for people whose primary barrier to care is lack of permanent housing, through ongoing care management and outreach provided at our health center sites and locations in the community. Our Care Coordinators and Community Health Workers establish scheduled hours at local shelters, soup kitchens, housing projects and agencies to provide immediate access to health services for people sleeping on the street, in shelters, residing in substandard housing or transitional programs, or doubled up with others temporarily. This Program is funded by the federal Bureau of Primary Health Care.
Connecticut River Valley Farmworker Health Program:
Generations has partnered with the Massachusetts League of Community Health Centers to operate The Connecticut River Valley Farm Worker Health Program. Through this program Generations provides primary care health services to qualified agricultural workers working in the Connecticut River Valley. We conduct outreach at many local farms and provide access to the following services to improve the quality of life for farm workers and their families:
Primary Health Care
Preventive medical and dental care
Behavioral Health Services
Substance Use Disorder Services
Health Education
Prescription medications and specialty care if eligible.
Outreach Programs:
Generations Family Health Center not only provides health care and support services on site but also provides these services in the community to promote healthier lifestyles.
Mobile Health Unit:
We have a Mobile Health Unit that travels to scheduled locations to provide medical, dental and support services to individuals who face barriers in accessing essential healthcare services. Walk on’s welcome. New and existing patients of all ages are welcome.
To Learn More:
Mobile Health Unit Information
Interested in Generations Mobile Unit Coming to You?
We are looking for sites in eastern CT to park our van equipped with a waiting area, restroom and exam room. Generations’ healthcare professionals will provide medical services, dental services, care coordination, and support services.
We are interested in partnering with entities to find locations where individuals or families struggle to get healthcare services, with barriers such as transportation, language, or finances.
Our partnership would include assistance with communicating to your clients, customers or employees about the van and how to sign up for services.
Contact Info.
To set up a meeting to discuss your agency or business being a location to have our Mobile unit, scheduled at, please contact Kevin Robinson, at korobinson@genhealth.org or 860-450-7471 X 6320.
Community Outreach and Engagement:
Generations Family Health Center is proud to be part of the communities we serve. We welcome opportunities to participate in community events, health fairs, educational programs, and other outreach activities. Our team is available to share information about our services, connect individuals and families with care, and help promote healthier communities. Interested in having Generations participate in your event? Contact us to learn more about how we can work together: Kevin Robinson, at korobinson@genhealth.org or 860-450-7471 X 6320.
Staff:
Generations employs bilingual, culturally competent staff. Staff work closely with clinicians at Generations and alongside community partners to ensure that individuals and families seeking health care have an advocate to assist with navigating the system and obtaining the care they want or need.
