Support Services

women sharing pamphlet

Generations Family Health Center, Systems of Care Department helps connect our patients to the resources they need to live a healthier life by providing the following support services:

  • Care Coordination for eligible patients to help create goals and establish a care plan for better health outcomes
  • Assistance connecting to community resources, supports and services
  • Assistance with applying for health insurance coverage, including Access Health CT plans, HUSKY and private insurance
  • Assistance applying for other benefits. (i.e. SNAP, Cash)
  • Assistance with accessing transportation resources
  • Outreach Services to bring healthcare into the community

Services Offered

Our bilingual staff offer these services at each of our four health center sites and in the community through outreach.   

Populations Served:

Currently, we have programs for the following populations:

  • Uninsured and underinsured
  • Any patient needing extra help to access care and/or resources
  • Children and Youth with Special Health Care Needs (autism, asthma, diabetes, developmental delays, etc.)
  • People living in transitional situations or at risk for inadequate housing, or who are now or may become unhoused. Including:  street, shelters, transitional or supportive housing programs and rental assistance vouchers
  • Agricultural migrant and seasonal workers and their families 

Care Management Services:

Our Generations Care Coordinators work with patients and families to assist with creating care plans by identifying goals, assisting with interventions and helping the patient get to optimum level when achieving those goals. Care Coordination is designed to provide the extra help a patient needs to navigate the health care system.  Care Coordinators act as the point of contact for patients to exchange information with their providers. Completing needs assessments allows the care coordinator to advocate for our patients and assist with linkages to community resources, services and supports. The program is contracted through Department of Social Services.

community support

Health Insurance Eligibility Screening and Application Services for the Uninsured and Underinsured:

Community Health Workers at Generations are available to meet with both patients and community members who do not have health coverage or have limited health coverage benefits. These eligibility specialists will assist with applying for the state-funded HUSKY Health program. (HUSKY Health is the State of Connecticut’s public health coverage program for eligible children, parents, relative caregivers, senior citizens, individuals with disabilities, adults without children, and pregnant women.)

Children up to age 19 may qualify regardless of family income level. Community Health Workers will work with each individual and family to determine which program is a good fit and assist with completing the application

Community Health Workers are knowledgeable about other health programs and funds for those without health coverage who may not be eligible for HUSKY Health, and can provide referrals to resources for medication assistance, preventive health screening programs or other health services they may need.

Special needs children

Children & Youth with Special Health Care Needs Program:

The Eastern CT Medical Home Initiative for Children & Youth with Special Health Care Needs at Generations provides care coordination services to children and youth up to age 21 with special health care needs and their families/caregivers. Children & Youth with Special Health Care Needs have additional health and related service needs beyond those required for children in general. Through this program, families and caregivers can receive information and support.

Our Generations Care Coordinators work with children’s health care providers throughout Windham County to link children and families to medical, educational, family support, health insurance, advocates, and other community-based services. Bilingual services as well as assistance applying for respite and extended service funds are also available.   This program is funded by the State of Connecticut Department of Public Health.

Services for People Living in Transition:

The Generations Health care to the Homeless Program provides primary health care and linkages to a health care home for people whose primary barrier to care is lack of permanent housing, through ongoing care management and outreach provided at our health center sites and locations in the community. Our Care Coordinators and Community Health Workers establish scheduled hours at local shelters, soup kitchens, housing projects and agencies to provide immediate access to health services for people sleeping on the street, in shelters, residing in substandard housing or transitional programs, or doubled up with others temporarily. This Program is funded by the federal Bureau of Primary Health Care.

Connecticut River Valley Farmworker Health Program

Generations has partnered with the Massachusetts League of Community Health Centers to operate The Connecticut River Valley Farm Worker Health Program. Through this program Generations provides primary care health services to qualified migrant and seasonal agricultural workers working in the Connecticut River Valley. We conduct outreach at many local farms and provide access to the following services to improve the quality of life for farm workers and their families:

Primary Health Care
Preventive medical and dental care
Behavioral Health Services
Substance Use Disorder Services
Health Education
Prescription medications and specialty care if eligible.

men putting a bandana in a bag

Outreach Services:

Generations Family Health Center not only provides health care and support services on site but also provides these services in the community to promote healthier lifestyles. 


Generations employs bilingual, culturally competent staff. Staff work closely with clinicians at Generations and alongside community partners to ensure that individuals and families seeking health care have an advocate to assist with navigating the system and obtaining the care they want or need.

The Joint Commission - National Quality Approval
Healthy Kids Make Better Learning - Connecticut Association of School Based Health Centers.
Patient Centered Medical Home Recognized Practice. NCQA Logo.