Support Services Department
Generations Family Health Center helps patients and community members connect with the resources they need to stay healthy. Our bilingual staff provide support at all four of our health center sites and out in the community.
Free Help When You Need It!
Forms, phone calls, and deadlines can feel overwhelming, but you do not have to handle them alone. Our Support Services team can help you understand your options, complete applications, and connect with programs and resources, all at no cost to you.
Health Insurance Screening and Enrollment
We help uninsured and underinsured individuals and families find coverage that fits their needs. We can help you apply for or renew coverage through Access Health CT, HUSKY, HUSKY C, the Medicare Savings Program, and other options, and we will help you gather and submit the documents you need.
HUSKY Health
HUSKY Health is Connecticut’s health insurance program. It provides free or low-cost, comprehensive coverage for families and single adults with very low incomes.
- Children from birth to age 19 can qualify at any family income level.
- Depending on income, some parents, relative caregivers, and pregnant women can also qualify.
- HUSKY covers doctor visits, preventive and hospital care, dental and vision care, mental health services, and more.
Our Community Health Workers will help you find the right program and complete your application. Once it is done, you will know whether you qualify for HUSKY or for a tax credit to help pay for a private insurance plan.
Not eligible for HUSKY? Our team can connect you with other resources, including medication assistance, preventive health screening programs, and other health services.
Private Insurance Through Access Health CT
If you do not qualify for HUSKY/Medicaid and have had a qualifying life event, such as the birth of a child, marriage, divorce, a job loss or change, or loss of insurance (other than for nonpayment), we can help you find a private plan through Access Health CT.
What Is Access Health CT?
Access Health CT is Connecticut’s official health insurance marketplace. With a single application, it checks your eligibility for:
- A private Qualified Health Plan (QHP)
- No- or low-cost coverage through HUSKY Health programs (Medicaid/CHIP), including HUSKY A, B, and D
- The Covered CT Program
It is the only place where you can qualify for financial help to lower your health insurance costs. Access Health CT serves:
- Individuals and families who need health or dental coverage
- Small businesses with 50 or fewer full-time equivalent employees that need health and dental coverage for their staff
You can apply online or by phone. Generations has Application Counselors certified by Access Health CT who are available year-round to help.
Learn more about insurance and benefits assistance at Generations
Insurance AssistanceMore Ways We Can Help
Community resources: Tell us what you need, and we will help connect you with local programs and services.
Food and cash assistance: Apply for or renew SNAP food benefits, SAGA or TFA cash assistance, and other Department of Social Services programs.
Social Security and disability: Schedule a Social Security appointment for SSI, SSDI, or retirement benefits, and get help with short-term disability forms.
Housing and other applications: Get help with Section 8 housing applications, medical bill assistance, and other program applications.
Rides to appointments: Explore transportation options for medical appointments and get help arranging a bus pass when available.
Phone service: Apply for Lifeline, which offers eligible households free or low-cost phone service.
Medicare questions: Understand your Medicare benefits and learn about options for additional coverage.
Paperwork: Find out which documents you need, such as ID or pay stubs, and get help gathering and submitting them.
Our bilingual staff offer these services at each of our four health center sites and in the community.
Meet with a Community Health Worker
Our Community Health Workers offer one-on-one support with health coverage, benefits, applications, and community resources. Services are available in English and Spanish at all four health center sites and in the community.
Call (860) 456-6263 or complete the form below to request an appointment:
Support Services Contact Form
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Support Service Programs:
Care in the Community
Our Community Health Workers build connections in the community and help residents navigate health care and local resources. They hold regular hours at local shelters, soup kitchens, housing projects, and agencies, and they visit food pantries, food distributions, and community partners. This outreach offers immediate access to care for people who are living on the street, in shelters, in substandard or transitional housing, or temporarily with others. When you visit, you can learn about our services and programs and get help registering as a patient and scheduling appointments.
Special Outreach Programs
Generations brings care and support services into the community to promote healthier lives.
Connecticut River Valley Farmworker Health Program
In partnership with the Massachusetts League of Community Health Centers, Generations provides health care to qualified agricultural workers in the Connecticut River Valley. Through outreach at local farms, we offer farmworkers and their families:
- Prescription medications and specialty care, if eligible
- Primary health care
- Preventive medical care
- Comprehensive dental services
- Behavioral health services
- Substance use disorder services
Outreach Programs
Generations brings care and support services into the community to promote healthier lives.
Mobile Health Unit
Our Mobile Health Unit travels to scheduled locations to provide medical, dental, and support services to people who face barriers to care. New and existing patients of all ages are welcome, and no appointment is needed.
Mobile Health UnitBring the Mobile Unit to Your Community
We are looking for host sites in eastern Connecticut for our van, which includes a waiting area, restroom, and exam room. Our team provides medical and dental care, care coordination, and support services on board.
We would like to partner with organizations that serve people facing barriers such as transportation, language, or cost. We will help you let your clients, customers, or employees know about the van and how to sign up.
Invite Us to Your Event
Generations is proud to be part of the communities we serve. We welcome invitations to community events, health fairs, and educational programs, where we can share information about our services and connect people with care.
To host the Mobile Unit or invite us to an event, contact Kevin Robinson at korobinson@genhealth.org or 860-450-7471 x6320.
Our Staff
Our bilingual, culturally competent staff work closely with Generations clinicians and community partners. Their goal is to make sure every individual, and family has an advocate to help them navigate the system and get the care they need.
