Growing Together to Serve Our Communities Better
About Generations Family Health Center
Generations Family Health Center (GFHC) is a Federally Qualified Health Center serving Eastern Connecticut. Since our founding, we have worked to ensure that everyone, regardless of income, insurance status, or background, can access high-quality, compassionate healthcare close to home.
With locations across Willimantic, Norwich, Putnam, and Danielson, and through our Mobile Health Program, we provide medical, dental, behavioral health, and support services to thousands of patients each year.
Our mission is simple but powerful: to improve the health and well-being of the individuals and communities we serve by providing high-quality, compassionate, and accessible healthcare for all.
Message from Leadership
This plan represents the next chapter in Generations’ long commitment to community health. It is built from the voices of over 1,500 patients, staff, community partners, and board members who shared their experiences and ideas throughout our 2025 strategic planning process.
The FY2026–FY2029 Strategic Plan sets our shared direction for the future. It balances the compassion and personal care our patients value most with the systems, technology, and workforce investments necessary to sustain our mission in a changing healthcare landscape.
It is both a roadmap and a promise to our patients, our staff, and our communities.
– Senior Leadership Team, Generations Family Health Center
Our Mission
To improve the health and well-being of the individuals and communities we serve by providing high-quality, compassionate, and accessible healthcare for all.
Our Vision
Generations Family Health Center will be a leader in equitable, patient-centered, and integrated community healthcare. We will continue to be a trusted partner that delivers care through teamwork, innovation, and compassion.
Our Core Values
Compassion.
We care deeply for every person we serve and every colleague we work alongside.
Inclusion.
We welcome and respect all individuals and communities.
Excellence.
We hold ourselves to the highest standards of care, integrity, and accountability.
Our Strategic Framework
Generations’ FY2026–FY2029 Strategic Plan is organized around the Quadruple Aim, which is the nationally recognized NIH framework that balances high-quality care, patient and staff experience, and financial sustainability.
Our four strategic pillars are:
- Patient Experience
- Improved Health Outcomes
- Financial Sustainability
- Staff Experience
Pillar 1: Patient Experience
Goal: Modernize access and navigation to make care easy, timely, and coordinated for every patient.
Strategic Objectives:
- Establish a seamless, systemwide model for patient access and navigation.
- Optimize operating hours and service alignment to meet patient demand.
- Strengthen workforce capacity to sustain access improvements.
- Embed patient-centered design and feedback in operational decision-making.
What Success Looks Like:
Patients can reach us easily by phone or online, get timely appointments, and experience coordinated care from start to finish.
Pillar 2: Improved Health Outcomes
Goal: Strengthen continuity and quality across medical, behavioral health, dental, and specialty services.
Strategic Objectives:
- Integrate clinical and behavioral health services to deliver whole-person care.
- Advance population health management and data-driven improvement.
- Expand access to specialty care and strengthen referral coordination.
- Embed a culture of quality improvement and accountability across all service lines.
What Success Looks Like:
Patients receive comprehensive, coordinated care that improves health outcomes and reduces gaps in access to specialty and preventive services.
Pillar 3: Financial Sustainability
Goal: Link operational efficiency to financial strength and reinvestment capacity.
Strategic Objectives:
- Integrate financial, operational, and clinical data to drive strategic decision-making.
- Strengthen service-line and program performance management.
- Optimize value-based care performance and population health outcomes.
- Diversify revenue streams and strengthen financial stewardship.
What Success Looks Like:
Generations remains financially strong and efficient, reinvesting savings into staff, technology, and programs that improve patient care.
Pillar 4: Staff Experience
Goal: Stabilize and engage the full care team to deliver reliable, high-quality care.
Strategic Objectives:
- Strengthen workforce stability through proactive staffing models and coverage systems.
- Build a competitive and equitable compensation and recognition framework.
- Develop robust recruitment, onboarding, and career development pipelines.
- Advance leadership and culture development across all levels of the organization.
What Success Looks Like:
Staff feel supported, connected, and proud of the work they do. Leadership is visible and engaged, and every team member has opportunities to grow.
Our Approach to Implementation
Strategic plans succeed when they live in the organization, not on a shelf.
Generations will implement this plan through shared ownership and accountability at every level.
- The Board of Directors provides strategic oversight and approves long-term direction.
- The Senior Leadership Team ensures resources, systems, and policies align with strategic objectives.
- Department Directors and Committees translate each pillar into annual milestones and initiatives.
- Managers and Staff Teams bring those plans to life through daily practice and continuous improvement.
Progress will be reviewed regularly using organizational performance measures. Milestones and objectives will be reviewed and updated on an ongoing basis to ensure the plan remains responsive to evolving community needs.
Commitment to Health Equity
Equity remains at the heart of Generations’ mission. We are committed to providing fair, culturally and linguistically appropriate care to every patient we serve.
We will continue to:
- Use data to identify and reduce disparities in access and outcomes
- Recruit and retain a workforce that reflects our diverse communities
- Partner with local organizations to address social and economic barriers to health
- Advocate for policies that advance equitable access to healthcare
Our mission compels us to meet people where they are, in their language, in their community, and with compassion.
Innovation and Continuous Improvement
Generations believes innovation is everyone’s responsibility. Over the next three years, we will:
- Expand technology and telehealth to improve access and care coordination
- Implement staff-driven quality improvement initiatives using data and feedback
- Pilot new care delivery models, including mobile and specialty outreach services
- Encourage and recognize innovative ideas from all levels of the organization
By fostering creativity and learning, we ensure our care remains responsive, efficient, and community-centered.
Looking Ahead
This Strategic Plan provides a clear roadmap for advancing health, equity, and organizational excellence through FY2029.
It is both ambitious and achievable grounded in the voices of our patients, staff, and partners, and guided by the belief that every person deserves compassionate, high-quality care.
Together, we will continue to build a healthier future for the communities we serve.
